Responsible Gaming

SportPesa Kenya is an online Sports Betting Website, which champions responsible online gambling in Kenya.

Betting for persons below the age of 18 is prohibited. Every individual signing up for a new account at https://ke.sportpesa.com must tick a box indicating they are 18 years & above.

Responsible betting is not aimed at denying players the fun they derive from betting; but is a mature way of ensuring that one stays in control.

 

Staying in Control

Remember;

  • Only place bets with amounts what you can afford to lose;b.
  • Keep track of the time and amount you spend on betting;
  • Sports betting should be entertaining & not seen as a way of making money or chasing losses.

For more information, click here: ke.sportpesa.com/responsible_gaming or call us on our 24/7 helpline: 0709079079 or visit responsiblegambling.or.ke for support to prevent and treat problem gambling.

Our payment services are based on mobile money services whereby law, one has to be aged 18 & above, and have a valid National ID card. For cheque or cash payments, we require proof of age through the Identity card.

If you suspect or know of any child betting on our platforms or using someone’s account, notify us immediately via care@ke.sportpesa.com for necessary steps to be taken. Your details will be confidential, and your effort will be highly appreciated.

 

Adhering to Limits

 

Constant review of customer history

To keep tabs on your betting activities on SportPesa Kenya, we provide you with easy access to the history of your monthly transactions. Click on “Bet History” on your https://ke.sportpesa.com account, to monitor the bets placed, withdrawals and deposits made. In addition, your SportPesa account balance is always displayed on the top right-hand corner of your screen, when you log in to your account.

 
Self-Exclusion Option

The SportPesa Self-Exclusion facility allows you to temporarily close your account for a particular period. During self-exclusion, you will not be allowed to re-open your account or any new account. Monitoring Mechanisms will be put in place for any activity related to your account or profile on SportPesa betting platforms. Any new accounts detected will be closed immediately.

 

How to request for SportPesa Kenya self-exclusion?

If you want to have a break, you may use our self- exclusion option by emailing us at care@ke.sportpesa.com with details of the account you have opened with us.

Once the account closing process is complete, you will receive a confirmation email alerting you of the temporary closure.

Once the period expires, the customer will need to request for account re-activation.

 

What does the Account Closure process entail?

It involves checking account balances or any pending bets and deactivation of the account; as well as setting alerts for any activity related to the particular account or profile on SportPesa betting platforms.

 

What happens to the balance in my SportPesa Kenya account after temporary closure?

If you have any balance, we will reach out to you to withdraw or get consent that you would want the money to remain in your account.

 

What happens to bets that I have placed which have not yet reached a conclusion?

Any unsettled bets will be settled on the result of the event. If your bet is a win, you can contact our Customer Support team to arrange for the payment of your winnings to be made.

 

What do I do if I can still access my SportPesa Kenya Account after start of Self-Exclusion period?

If you can still access any of our SportPesa Kenya services after having received communication of activation of your Self-Exclusion period, kindly notify us immediately. Write to us at care@ke.sportpesa.com informing us of your continued access to SportPesa services.

Failure to communicate to us, we will not be held liable to you or any third party if you are able to continue to bet via any of our platforms after self-exclusion.

Betslip

Paybill Numbers

Your account/reference number should be your registered number.

  • 955100 or 5212121
  • 955100 or SPORTPESA

Customer Care

We offer 24/7 customer care attention to SportPesa players